Privacy Policy
At Thrive360AI, we are committed to protecting your privacy and ensuring the security of your personal information.
1 · Introduction
Welcome to Cora AI. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our mobile application and services.
Cora is designed to provide supportive conversations and general information about mental health. It is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have.
If you are experiencing a mental health crisis, please contact a qualified healthcare professional or emergency services immediately.
2 · Information we collect
We collect the following types of information:
Personal Information: Name, email address, phone number, and other details you provide when registering or using our services.
Usage Data: Information about how you interact with the app, including chat interactions, session duration, and preferences.
Device and Technical Data: IP address, device type, operating system, and other technical identifiers.
We do not use user data, either anonymized or pseudonymized, to re-train our AI models.
3 · How we use your information
We use your information to provide and improve our AI companion services, personalize your experience and enhance engagement, ensure security, detect fraud, and comply with legal obligations, and conduct research and analytics to enhance our platform.
4 · Sharing your information
We do not sell your personal data. However, we may share information with service providers (third parties that help us operate and improve our app), authorities when required by law or to protect our rights, and in case of mergers, acquisitions, or business restructuring.
5 · Data security
We implement appropriate security measures to protect your data. Data processed by the AI component is stored in secure cloud servers (AWS / Azure) located in the United States. All data is protected using AES-256 encryption at rest and TLS in transit. We comply with NIST and OWASP secure storage standards.
Our security program includes regular penetration testing and vulnerability assessments. We strictly adhere to HIPAA and all applicable federal and state laws. If you submit a request to delete your information, we strive to delete that information within 72 hours of your request.
6 · AI capabilities, risks & limitations
Our AI component provides supportive conversations and informational resources only. It cannot diagnose, treat, or respond to emergencies and should not be used as a substitute for professional clinical intervention.
We have conducted comprehensive risk assessments and robustness testing for our AI features. The AI component includes technical and procedural filters designed to prevent generation of harmful or inappropriate content.
7 · Your rights & choices
Depending on your jurisdiction, you may have rights to access, correct, or delete your personal information, opt out of marketing communications, and restrict or object to certain data processing activities.
8 · Children's privacy
Our app is intended for users aged 13 years and above. We do not knowingly collect data from children under this age without parental consent.
9 · Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted within the app, and continued use of our services indicates your acceptance of the updated policy.